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FAQ/Help

Find quick answers to your questions below…

Order Status

Click the “My Account” link in the footer to check your orders status.

Please call us at 305-393-6791 for order issues. Please note that once an order has shipped, the order can no longer be cancelled.

Please call 305-393-6791 for tracking of your order.

Please contact customer service at 305-393-6791 for assistance.

My Account

1) Click the “My Account” link at the footer of our site.
2) Under “Register,” enter your email address.
3) Click the “Register” button.

Your temporary password will be sent to the email address you provided. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the “My Account” link at the footer of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be shown the shipping details and costs.

Click the “My Account” link at the footer of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

Please click here for more information on returning an item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Returns & Exchanges for complete details regarding our return policy.

International Shipping

Overseas shipping must be done with a freight forwarder at this time. You may search for a freight forwarder in the Miami area and we will deliver your mailbox or statue to them. They will complete the service to your address overseas.

Please call us at 305-393-6791 to inquire about any other special shipping arrangements.

Pricing and Billing

You only have to pay sales tax if you are located in the same state as our warehouse.

Click the “My Account” link in the footer of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the “My Account” link in the footer of our site to print invoices.

Your credit card will be charged within 24 hours prior to shipment of your item(s).