Returns & Exchanges
How do I return an item?
Product must be inspected on delivery. DO NOT let driver leave without inspecting mailbox for any damages. If damages are found and mailbox is unacceptable you must reattach mailbox to pallet and refuse shipment, returning it with driver.
Thank you for your purchase. We hope you are happy with your purchase of one of our World Famous Dolphin & Manatee Mailboxes. However if there is a problem or damage to the product please follow the return policy instructions and contact us immediately. Please see below for more information on our return policy.
If your mailbox is shipped to you, it is the customers responsibility to inspect product for any damages. DO NOT let the driver leave without inspecting your shipment. If product is damaged REFUSE shipment and return with driver. DO NOT let driver leave without damaged product. Due to the cost of shipping, any mailboxes returned for any other reason than damage caused by freight company will be the responsibility of the customer. We will REFUND the cost of the mailbox itself. The CUSTOMER is responsible for all shipping cost outbound and return shipping. ONLY the amount of the item itself will be refunded. All REFUNDS will be made within 7 – 10 days of approval. Refunds will be made in the form of a check issued by Tiki Bar Stuff, Inc.
To return an item. Place on shipping pallet and wrap with plastic wrap (available at Home Depot). Securely attach mailbox to pallet with plastic wrap so mailbox is securely fastened to pallet. Contact Southeastern Freight Lines or a carrier of your choice and return the pallet to the following address:
Southeastern Freight Lines
5875 NW 72nd Ave.
Miami, FL 33166
Ph. 800-637-7335 / 305-283-5062
If returned for any other reason than freight damages customer is 100% responsible for outbound and return shipping. Only the amount of the item itself will be refunded. Tiki Bar Stuff, Inc. is in NO way responsible for any costs associated with shipping or processing unauthorized returns or authorized returns for any other reason than damage itself. Which must be reported to freight company and refuse delivery and return with driver. After receiving your returned mailbox and inspecting its condition, we will process your return. Please allow at least 10 days for your return to be processed and refund issued. Refund will be issued in the form of a check from Tiki Bar Stuff, Inc.